Frequently Asked Questions

Everything you need to know about your Prismax experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days, while international shipping durations vary by location.

Are Prismax products cruelty-free?

Yes, we are committed to ethical beauty. All Prismax Cosmetics products are 100% cruelty-free and are never tested on animals at any stage of production.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused or gently used items within 30 days of delivery for a full refund.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.

Do you offer professional or wholesale discounts?

Prismax does offer a Pro Program for licensed makeup artists and wholesale opportunities for retail partners. Please contact our support team with your credentials to apply.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.